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Terms & Conditions

TERMS AND CONDITIONS

DELIVERY & PICK-UP POLICY

· Please check the equipment upon receipt and call us immediately if there is a problem with any item delivered. We will either replace the item or provide a credit for the cost of that item.

· There is a $69 minimum order plus delivery charge. There is a $35 delivery charge on all orders. Depending on location and time of delivery charges may vary.

· Delivery and pick-up hours are from 9am-4pm on week days and from 9.00am-12.00pm on Saturdays during high season (December to May).

.  We deliver Monday to Friday between 9am-4pm during low season (June – November), please check availability at the time of your reservation. PLEASE NOTE THAT CONDOMINIUMS DO NOT ACCEPT DELIVERIES ON THE WEEKENDS

· All gear MUST be ready for return at 9.00am. Late returns will be charged on a daily basis. Equipment must be ready for pick-up by the time requested. If customer cannot return equipment at the time specified, customer will be responsible for additional fees.

· If customer is arriving by airplanes or vessel and trip is cancelled or delayed, customer must notify immediately contact The Baby Travel Company at (305) 439-2990 or by sending an e-mail to info@babytravelcompany.com.

· We will wait a maximum of 15 minutes in case the person accepting the equipment has not arrived. We will call you or the local contact and the best effort to deliver items. An additional charge of $20 will apply on a second delivery attempt.

· Customer must notify security guards, gatehouses, or hotel concierge of the delivery and pick up of rented items.

· Should you leave before the scheduled date or time, please notify us in writing or by phone at least 24 hrs. in advance.

 

CONDOMINIUMS:

· Condominiums only allow deliveries during weekdays, we do not deliver to condominiums on the weekends. Make sure to make the necessary arrangements in advance.

CRIBS:

· The delivery person will assemble the crib at the time of delivery and will disassemble it at the time of pick up. Clients are NOT allowed to assemble, disassemble or move/transport cribs to any other location. Do not take cribs apart under any circumstances.

· If you move/assemble/disassemble a crib and it gets damaged you will be responsible pay the replacement cost of a new crib.

· Please specify the location of the crib at the time of your reservation (i.e. master bedroom, guest bedroom, etc.)

CAR SEATS:

· We do not install car seats, instructions are provided with the equipment. We recommend that you visit a local county fire station if you need assistance.

· We do not deliver car seats or any other equipment to the airport or car rental agencies. We will do our best to accommodate your needs.

PAYMENT:

· The Baby Travel Company accepts major credit cards, including American Express, Visa, Discover and Master Card. No deliveries will be made unless we obtain a confirmation from merchant bank that the credit card was approved. Credit card will be charged 48 hours prior to delivery.

· A 7.0% Sales Tax will be charged to orders delivered in Miami-Dade County and 6.0% o orders delivered in Broward County.

· Equipment may vary from pictures shown on web site in brand, model, and color.

EQUIPMENT RETURN:

· Equipment is to be returned in the same working condition, with all accessories and parts, as it was when delivered. If equipment is lost or damaged, the cost to repair or replace the item will be the full responsibility of the renter and will be charged to the credit card on file. Please return all parts to items, including instructions, containers provided, toy parts, cases, etc.

· Do not apply sun block and/or oil tanning lotions when using our strollers. These products stain the fabric.

· Do not feed or give bottles/sippy cups to children while using our car seats, strollers or exersaucers.

· High chairs must be returned free of food and debris. Some baby food may stain the high chair cover.

· Linens do not require cleaning

· Excessive soiling needing more intensive cleaning will result in an additional charge of $20 per item.

DELIVERY LOCATION PROCEDURES:

Condominiums:

· Condominiums only allow deliveries during weekdays, we do not deliver to condominiums during the weekends. Make sure to make the necessary arrangements in advance.

Hotels & Resorts:

· Please notify the hotel in advance that we will be making a delivery. We will leave the equipment at the concierge desk marked clearly with your name. Cribs must be delivered directly to the room as they require assembly.

· Please return all equipment to the concierge clearly marked with "The Baby Travel Company".

Rental Homes And Private Residences

· Please provide us with a local contact so we can schedule your delivery and pickup directly with the local contact.

· You must notify us in advance if the crib has to be setup in a second floor. We do not move/arrange furniture in order to setup cribs. The location of the crib must be a secure and reasonably accessible location.

CANCELLATION & REFUND POLICY:

· Cancellations made 48 hrs prior to the delivery date will receive a full refund minus a $20 processing fee.

· Cancellations made within 48 hrs of the scheduled delivery time will be charged 50% of the original amount or we will issue a credit to be used in the future.

· No refunds for early termination or unused items

LIABILITY WAIVER

Prior to delivery customers will need to have signed a rental contract/liability waver.

The undersigned renter agrees that the rented items will at all times remain the property of The Baby Travel Company. The renter has examined the items and found them to be in good condition and will return them in as good a condition as when renter received these items. There will be an additional charge for rental items returned with parts missing or in exceptionally dirty condition. This is a contract to rent equipment and not a contract for sale. Customer agrees to notify The Baby Travel Company in case that any item is not functioning correctly. If any of the rented equipment is damaged or lost, it is the responsibility of the renter to pay replacement cost, by charging the credit card provided to The Baby Travel Company. The replacement cost will be based on current department store prices. Renter is responsible for correct use of rental items according to manufacturers’ instructions and guidelines. The Baby Travel Company is not responsible for accidents or injuries caused directly or indirectly in the use of the rented items. I hereby agree for myself, all of my family and all heirs to waive, release and discharge The Baby Travel Company, their rental agents, servants, employees, agents, officers, directors, or representatives for any and all liability for any property damage, loss, personal injury, loss of life and/or other casualty which may occur during the course of this rental agreement and the use of the items. It is further understood and agreed that this waiver, release and assumption of risk is to be binding on my heirs, next of kin, executors, administrators, and assigns in the event of any death or injury. I confirm that I have read this agreement and voluntarily assume all risks of any damages occurring in connection with the items in this rental agreement.

I AGREE WITH THE TERMS AND CONDITIONS